Shipping & Returns

U.S. Shipping + 30-Day Satisfaction Guarantee

Last updated: August 11, 2026

Shipping Policy

Standard U.S. Shipping

Murrybowl currently ships to customer addresses within the United States. Standard shipping charges are calculated and displayed during checkout before payment is submitted.

Available shipping methods and estimated delivery times will also be shown at checkout. Murrybowl does not currently ship internationally.

Order Processing and Tracking

Orders are processed and shipped on business days, Monday through Friday, excluding holidays.

Once your order has shipped, you will receive an email containing your shipping confirmation and tracking information.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside Murrybowl’s control may affect delivery.

Shipping Addresses

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at hi@murrybowl.com.

Once an order has been shipped, we may not be able to change or redirect it. Murrybowl is not responsible for delays, additional charges, or undeliverable packages resulting from an incorrect or incomplete address entered by the customer.

Orders cannot be delivered to locations that are not supported by the shipping carrier or shipping options displayed at checkout.

Delivery Delays

If we become aware of a significant delay affecting your order, we will make a reasonable effort to notify you and provide updated information.

After an order is transferred to the shipping carrier, its delivery schedule may be affected by circumstances outside Murrybowl’s control.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains the wrong item, or appears to be lost in transit, please contact us promptly at hi@murrybowl.com.

Include your name, order number, a description of the issue, and photographs of the product and packaging when applicable. We will review the information and help determine the appropriate resolution.

Return Policy

We want you and your pet to feel confident trying Murrybowl. If Murrybowl is not the right fit for your pet, you may request a return within 30 days of the date your order was delivered.

Return Eligibility

Your pet may try Murrybowl during the 30-day satisfaction-guarantee period. The returned product must be reasonably clean and include:

The Murrybowl base
The blue insert
The yellow insert
Any other components included with the original order

The 30-day satisfaction guarantee applies only to products purchased directly from the Murrybowl online store at murrybowl.com.

If you purchased Murrybowl from another retailer or marketplace, please contact that seller and follow its return policy.

How to Request a Return

To request a return:

Email hi@murrybowl.com within 30 days of the date your order was delivered.
Include your name, order number, and reason for the return.
Wait for return approval and return-shipping instructions.
Securely package the complete Murrybowl and return it according to the instructions provided.

Please do not mail a return before contacting us. Returns sent without prior authorization may be delayed or may not be identifiable.

Refunds

After receiving and inspecting the returned product, we will issue an approved refund to the original payment method.

Please allow up to 14 business days after the return is received for inspection and processing. Your bank or credit-card provider may require additional time to post the refund to your account.

Original shipping charges and expedited shipping charges are not refundable unless the product arrived damaged, defective, or incorrect.

For approved returns made under our 30-day satisfaction guarantee, Murrybowl will provide a prepaid return-shipping label. No return-shipping charge will be deducted from the product refund.

Damaged or Defective Products

If your Murrybowl arrives damaged, defective, or incorrect, please contact us promptly at hi@murrybowl.com.

Include your order number and clear photographs of the product and shipping packaging. After reviewing the information, we will arrange an appropriate replacement or refund at no additional cost to you.

Items Not Covered

Murrybowl is a feeding product and is not designed to be used as a pet toy.

The satisfaction guarantee and product-damage coverage do not apply to damage caused by:

Pet chewing or play
Improper cleaning or care
Misuse or neglect
Unauthorized alterations
Normal wear occurring after the return period

This exclusion does not apply to a manufacturing defect or a product that arrived damaged.

Questions?

If you have questions about shipping, delivery, returns, or your order, please contact us at hi@murrybowl.com. We are happy to help.